At Playbott, we are committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information that is collected through our Service, as well as your choices regarding this information.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Service, and information from third parties.
A. Information You Provide
This includes account registration information (name, email, password, organization details), communication settings, billing details, and customer support ticket content or chat logs that you submit.
B. Information Collected Automatically
When you use our Service or load our chat widget on your websites, we automatically collect log data (IP address, browser type, operating system, page views) and device information. We also log chat interaction statistics to provide metrics.
2. How We Use Information
We use the information we collect for various business purposes, including:
- Providing, maintaining, and improving our Service.
- Processing support tickets and delivering AI assistance.
- Sending administrative and technical security notifications.
- Monitoring trends, usage, and activities in connection with our Service.
3. Information Sharing
We do not sell your personal information. We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting, database backups, email delivery).
4. Data Security
We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no internet transmission is completely secure.
5. Cookies & Tracking
We use essential cookies and session storage to maintain your authentication state and workspace preferences. You can configure your browser to reject cookies, though some features of the Service may not function properly.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. You can exercise these rights by modifying your profile settings in the app or submitting a data deletion request through our public Data Deletion page.
7. Contact Information
If you have any questions or concerns about this Privacy Policy, please reach out to us:
Email: privacy@playbott.com